A growing number of retailers, including Macy's, Abercrombie, J. Crew, and H&M, are charging fees for returns as it puts a strain on their profits. Even Amazon has started charging a fee for returning items to a UPS store if there is a closer Whole Foods, Amazon Fresh grocery store, or Kohl's. Return rates have increased in recent years due to online shopping, with customers returning nearly 17% of their purchases in 2022, resulting in costly shipping fees and potential markdowns for retailers. Some stores are allowing customers to keep their returns, particularly for low-priced bulky items, to avoid the expense of covering the shipping cost.
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